Privacy Policy

Last Updated: January 15, 2024

1. Introduction

silent-bear ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect information about you in various ways:

• Personal Data: Name, email address, mailing address, and other contact information you voluntarily provide when submitting inquiry forms or booking tours.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
• Cookies: Small data files stored on your device to enhance your browsing experience. See our Cookie Policy for details.

3. How We Use Your Information

We use the information we collect for purposes including:

• Responding to your inquiries and providing customer service
• Processing tour bookings and sending confirmation communications
• Sending promotional communications about our services (with your consent)
• Analyzing website usage to improve our services and user experience
• Complying with legal obligations and protecting our rights

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service providers who assist us in operating our website and conducting business
• When required by law or to protect our rights and safety
• In connection with a business transfer such as a merger or acquisition

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Inquiry data is typically retained for 36 months unless you request earlier deletion.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and obtain a copy of your data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

silent-bear
1247 Wilderness Trail
Whistler, BC V8E 0A3
Canada
Email: [email protected]